FAQ
GENERAL QUESTIONS
The best way to reach us is by email at [email protected]
If you forgot your password go to https://www.puritypeptide.com/my-account/ and click the link “forgot password”. You will receive an email to reset your password. If you do not receive the reset password email check your junk email folder or contact us for further assistance. On our website simply log into your account and you will be able to view your current and past orders.
SHIPPING QUESTIONS
Orders within the U.S. and Canada are shipped flat rate with delivery confirmation and do not require a signature.
All orders are packaged in either a small box or padded pack. All products are thoroughly examined and wrapped securely in bubble wrap to ensure that safety and privacy are maintained.
You will receive an email with your tracking numbers before your order is shipped. (Hotmail email accounts please check your spam/junk folder). You can also track your order by logging into your account on our website or by going to track my order under my account in the footer of our website. Please allow 24 hours for your tracking information to be updated.
Once your order is placed and processed, please allow 1-2 business days and parcel will ship Monday-Friday excluding holidays and weekends. If a product is out of stock causing a delay we will notify you by email when to expect your order to ship. Estimated time of arrival for orders shipped within the USA: Flat Rate 2-6 business days. Please note that once your order has shipped from our warehouse we have no control over any type of delays, so we are unable to guarantee the exact time of arrival. Tracking info can take up to 24 hours to update.
PRODUCT INFORMATION
Once received it is best to store your peptides in the freezer to retain freshness and quality. Research liquids on the other hand should NEVER be kept in the freezer or refrigerator. It is best to keep liquids at room temperature and out of direct sunlight or heat.
It is completely normal for some of the compound to fall out of the solution and settle at the bottom of the bottle. Just shake the bottle until the compound disperses back into the solution.
All our peptides are lyophilized powder in 2ml vials. Our research liquids come in 30ml bottles.